Customer Service

Worldstamp.nl delivers secured packages all over the world straight to your door.
We try to provide our customers with the highest satisfaction rate.

Ordering

You can buy our products using the online shop functionality of this site.

Sent emails or requests via our contact webform are not directly treated as an order.
Of course we will reply your mail and inform you about the buying options.

Your order is normally processed within 3 working days.
All offered products are in stock. We actively keep track of the stock in the online shop.
However, should there be any deficit, we will let you know directly via e-mail.

Payment

Your order will be shipped when our administration has confirmed the incoming amount.
The payment options that we offer in the webshop are Paypal, Visa, MasterCard and iDeal.

Shipping

Your order will be shipped securely as a registered package via EMS, DHL, UPS or TNT.
The shipping fee is dependent on the weight and destination. Standard rates are:

The actual rate is calculated during your ordering procedure.

Returns

Your order can be cancelled costless before shipping. Instructions are found on the order confirmation e-mail.
Your received order can be returned within 14 days under the following conditions:

  • One or more products have a defect that you could not notice when buying.(You can decide to receive another specimen or a refund)
  • You have mistakenly ordered the wrong product.  (We will charge you for the shipping costs)

Please let us know that you want to return (part of) your order. We will reply with the return instructions!

 

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